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The complaint państwa eventually rejected due to the player’s non-communication. The player from Alberta was unable jest to withdraw funds due owo a lock placed pan their account żeby casino management. Despite being KYC verified and reaching out jest to customer support, he received no help or resolution, which led jest to frustration and plans to boycott the casino. The Complaints Team was unable to investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. Incentives are the perfect way owo build loyalty in anytarget audience.
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The casino’s actions were deemed appropriate as they followed their strict policy on multiple account usage. After communicating with the Complaints Team, he had been advised to wait for 14 days for the funds jest to be processed. The player later confirmed that he had received the money, leading to the resolution of the complaint.
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However, the player did not respond jest to our messages and questions. Consequently, the complaint was rejected due jest to lack of information. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her to wait for the processing period, which could take up jest to czternaście days. After this period, due to a lack of response from her, the complaint was closed. The team remained available for assistance if she decided to resume communication in the future.